Great customer service gives you the competitive edge.
Every successful business knows it takes months to find a customer and seconds to lose one. At The Learning Foundry, we offer a wide range of qualifications and excellent insight into trends and best practice in customer service. To learn more, please enquire below:
Qualifications we offer:
Level 2 Diploma in Customer Service
Accredited by
City and Guilds
Duration
15 months
Who is it for?
Ideal for individuals who work in customer services or related sectors e.g. contact centre and sales, who provide customer service products and services, including face-to-face, telephone, digital and written communication.
Entry requirements
To undertake this programme, learners must be working in a customer service role and have the opportunity to meet the assessment demands that will enable them to benefit from the qualification. They must hold five GCSE’s (grade A* - E / 9-3) or achieve Level 1 in English and Maths during initial assessment.
Qualification
Learners will achieve the City and Guilds Level 2 Diploma for Customer Service Practitioners.
Progression route
Learners can progress to a Level 3 Diploma in Business Administration or Level 3 Diploma in Customer Service.
For further information, please download our course factsheet - Customer Service Level 2
Level 3 Advanced Apprenticeship in Customer Service
Accredited by
City and Guilds
Duration
18 months
Who is it for?
Customer Service Specialists Level 3 Standard is ideally suited for individuals working within the customer service environment. The role of a customer service specialist is to deliver high quality products and services to the customers of their organisation. Customer service specialists take full ownership of the customer, from the start of the process to the result.
Entry Requirements
To undertake this programme learners must be working in a customer service role and must meet the assessment demands that will enable them to benefit from the qualification. They must hold 5 GCSE’s (grade A* - E / 9-3) or achieve level 2 in English and Maths during initial assessment.
Qualification
Learners will achieve the City & Guilds Level 3 Diploma for Customer Service Specialists.
Progression route
Learners could progress to Level 3 Team Lead/ Supervisor or a higher apprenticeship.
For further information, please download our course factsheet - Customer Service Specialists Level 3
