Great customer service gives you the competitive edge. 

Every successful business knows it takes months to find a customer and seconds to lose one. At The Learning Foundry, we offer a wide range of qualifications and excellent insight into trends and best practice in customer service. To learn more, please enquire below:

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Qualifications we offer:

Level 2 Diploma in Customer Service

Accredited by

City and Guilds


15 months

Who is it for?

Ideal for individuals who work in customer services or related sectors e.g. contact centre and sales, who provide customer service products and services, including face-to-face, telephone, digital and written communication.

Entry requirements

To undertake this programme, learners must be working in a customer service role and have the opportunity to meet the assessment demands that will enable them to benefit from the qualification. They must hold five GCSE’s (grade A* - E / 9-3) or achieve Level 1 in English and Maths during initial assessment.


Learners will achieve the City and Guilds Level 2 Diploma for Customer Service Practitioners.

Progression route

Learners can progress to a Level 3 Diploma in Business Administration or Level 3 Diploma in Customer Service.

For further information, please download our course factsheet -  Customer Service Level 2

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