Great customer service gives you the competitive edge. 

Every successful business knows it takes months to find a customer and seconds to lose one. At The Learning Foundry, we offer a wide range of qualifications and excellent insight into trends and best practice in customer service. To learn more, please enquire below:

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Qualifications we offer:

Level 2 Diploma in Customer Service

Accredited by

City and Guilds

Duration

15 months

Who is it for?

Ideal for individuals who work in customer services or related sectors e.g. contact centre and sales, who provide customer service products and services, including face-to-face, telephone, digital and written communication.

Entry requirements

To undertake this programme, learners must be working in a customer service role and have the opportunity to meet the assessment demands that will enable them to benefit from the qualification. They must hold five GCSE’s (grade A* - E / 9-3) or achieve Level 1 in English and Maths during initial assessment.

Qualification

Learners will achieve the City and Guilds Level 2 Diploma for Customer Service Practitioners.

Progression route

Learners can progress to a Level 3 Diploma in Business Administration or Level 3 Diploma in Customer Service.

For further information, please download our course factsheet -  Customer Service Level 2

Level 3 Advanced Apprenticeship in Customer Service

Accredited by

City and Guilds

 

Duration

18 months


Who is it for?

Customer Service Specialists Level 3  Standard is ideally suited for individuals  working within the customer service  environment. The role of a customer  service specialist is to deliver high quality  products and services to the customers  of their organisation. Customer service  specialists take full ownership of the customer, from the start of the process  to the result.

 

Entry Requirements

To undertake this programme learners must  be working in a customer service role and  must meet the assessment demands that will  enable them to benefit from the qualification.  They must hold 5 GCSE’s (grade A* - E / 9-3)  or achieve level 2 in English and Maths during initial assessment.

Qualification

Learners will achieve the City & Guilds Level 3 Diploma for Customer Service Specialists.

Progression route

Learners could progress to Level 3 Team  Lead/ Supervisor or a higher apprenticeship.

For further information, please download our course factsheet -  Customer Service Specialists Level 3

 

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