The role
Whether at a school or a medical practice, a marketing agency or a law firm, this qualification is for people in a business administration role in any industry.
Business administrators are essential for large and small businesses alike. They make sure the business runs smoothly, support teams in a range of tasks and engage with internal and external customers.
Learners on this course will develop highly-transferable knowledge, skills and behaviours that can be applied in all sectors.
Why choose this course?
Learners on this course will get real results to support business goals. They will:
- Develop the essential skills needed to succeed in a business environment
- Gain a thorough understanding of the principles of administration
- Be fully equipped to improve internal systems and processes
- Contribute to the improvement of business performance
- Develop the ability to manage personal and professional development.
The learning and development is delivered in line with the latest apprenticeship standards and tailored to meet individual business objectives and goals.
Units of study
Learners will complete seven mandatory modules:
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Principles of business administration
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Your organisation
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Communication in a business environment
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ICT for business
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Project management
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Personal and professional development
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Managing performance
Learners will choose one additional unit from this list:
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Providing services in an administrative environment
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Medical administration
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Legal administration
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Marketing and sales
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Social media for business
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Human resources environment
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Providing administration in education
Knowledge, skills and behaviours
Learners will develop key knowledge, skills and behaviours to support their own progression
Knowledge
The learner will develop an in-depth knowledge of the organisation and the wider business environment, including:
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Understanding of the organisation and its purpose
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Understanding of the value of their skills
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Knowledge of managing stakeholders
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Knowledge of relevant regulation
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Understanding of key policies for the organisation and the sector
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Knowledge of the organisation’s processes
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Understands relevant external factors that have an impact on the organisation
Skills
The learner will develop these key skills to support their role and future progression:
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IT skills
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Record and document production
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Decision-making
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Communication skills
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Quality
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Planning and organising
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Project management
Behaviours
The learner will develop role-model behaviours and will make a positive contribution to the organisation’s culture.
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Professionalism
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Personal values
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Managing performance
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Adaptability
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Responsibility
The End Point Assessment
To achieve this qualification learners will complete an End Point Assessment of three parts:
Knowledge test:
The apprentice undertakes a multi-choice online test to last a maximum of 60 minutes and include 50 equally weighted multi-choice questions with four possible answers each.
Portfolio-based interview:
The interview is for 30-45 minutes and scored out of 100 by the Independent Endpoint Assessment Organisation (EPAO). The learner's Portfolio of Learning provides a structure for this conversation.
Project presentation:
The apprentice delivers a presentation on a project they have completed or a process they have improved. The presentation lasts 10-15 minutes, with a further 10-15 minutes for a Q&A session.
Progression routes
As a certified business administrator there are lots of opportunities for progression. The administration role may be a gateway to further career opportunities, such as management or senior support roles
Routes could include:
- Enrolling on a Team Leader qualification
- Progression within the business to Senior Administrator or Office Manager
Entry requirements
Learners will be working in an administrative role and have the opportunity to meet the assessment demands in order to benefit from the qualification.
Qualifications required:
- 5 GCSE’s (grade A* - C / 9-4)
- OR achieve level 2 in English and Maths during initial assessment.
Funding this course
An apprenticeship is free for the learner – they do not pay anything for their training.
Employers pay the apprentice’s wages and can access funding for the apprenticeship training – for existing staff or new hires.
Large organisations can use their existing Apprenticeship Levy budget to fund the training. If the business does not pay into the Apprenticeship Levy pot, there may be government funding available.
Our expert team is here to support you to claim funding, or we can develop a bespoke commercial solution for your businesses.
There's no one-size-fits-all funding structure, so get in touch to find out what you're entitled to!