Housing

We are proud to deliver outstanding housing qualifications accredited by the Chartered Institute of Housing (CIH).

As part of The Regenda Group, we understand housing and we are a training provider with social value at the core. Our programmes are developed by the sector, for the sector and are delivered by industry experts who understand the challenges you face day-to-day.

We work with a wide range of housing associations, sharing best practice to develop a dynamic future housing workforce.

Our experts will work closely with you to developÔÇ»tailored training and recruitment with flexible delivery options to help you attract, train and retain the talent you need to grow. 

Apprenticeships for the housing sector

  • Use your apprenticeship levy to fund our housing apprenticeship programmes which include CIH qualifications, at levels 2, 3, 4 and 5.
  • 96% of employers that take on an apprentice report benefits, with apprentices bringing new ideas and energy to organisations, helping to provide a competitive edge.
  • Our programmes bring together formal training with best-practice, delivered by industry experts who understand the challenges you face day-to-day.

Apprenticeships we offer:

Property Management Assistant

Aim:

This is ideal for those working in an entry level role in either the social or private housing sector (e.g. Customer Services Assistant, Housing Assistant, Lettings Assistant) dealing with customers on a regular basis and helping to support them with their tenancies.

Results for the individual:

  • A good understanding of legislation and regulation in the housing sector
  • A clear understanding of the organisation’s policies, values and range of services
  • Customer service skills including how to respond to vulnerable customers

Content includes:

  • Assets, Repairs and Maintenance
  • Customer Service for Housing (inc Equality and Diversity)
  • Housing Provision and Housing Organisations
  • Professional Development in Housing

Duration: 15 months

Delivery:

A range of tutorial workshops alongside monthly 1 -1 visits from your dedicated Development Coach.  Learners will be required to showcase a work related case study as part of the programme.

Housing and Property Management

Aim:

To provide the technical knowledge and understanding across a broad range of frontline housing practices at an operational level. This programme is aimed at people in an operational role, (e.g. Housing Officer, Lettings Officer, Supported Housing Officer).

 

Results for the individual:

  • Understanding of legislation and regulation in the property management sector
  • Knowledge of the principles, policiesand values of the organisation
  • Ability to resolve defects, common problems, health and safety issues and repairs
  • Improved customer service skills and the ability to respond to the needs of vulnerable customers
  • A thorough understanding of housing services, including allocations, lettings, tenancy sustainment, and financial and social inclusion

Content includes:

  • Professional Practice Skills for Housing
  • The Housing System
  • Customer Service in Housing
  • Dealing with Anti-Social Behaviour in Housing 
  • Housing Policy
  • Involving Housing Service Users
  • Occupancy, Tenure and Lettings
  • Rental Income Management

Duration: 18 months

Delivery:

A range of tutorial workshops alongside monthly 1 -1 visits from your dedicated Development Coach.  Learners will be required to work on workbased project as part of the programme.

View our Housing factsheet, here

Senior Property Management

Aim:

This apprenticeship is aimed at senior housing professionals in the social or private housing sector who are responsible for the delivery and management of housing or property related services (e.g. Neighbourhood Manager, Housing Manager, Income Manager).

 

Results for the individual:

  • A thorough understanding of legislation and regulation in the housing and property management sector
  • Ability to effectively undertake business planning, financial and risk management, and monitor performance through management systems
  • Confidence to develop effective customer and stakeholder relationships
  • The knowledge required to provide advice on housing services such as repairs and maintenance
  • Effective people management, decision making and time management skills.

Content includes:

  • Customer Service in Housing
  • Financing for Housing
  • Housing Law
  • Housing Policy
  • Managing People and Change
  • Professional Practice Skills for Housing

Duration:

18 Months

Delivery:

A range of tutorial workshops alongside monthly 1 -1 visits from your dedicated Development Coach.  Learners will be required to lead on a workbased project as part of the programme.

Operational / Departmental Manager

Aim:

Ideal for professionals who manage teams or projects and are responsible for achieving operational or departmental goals and objectives as part of their organisation’s strategy.   It will provide those working in an organisation with the leadership and management knowledge and skills required to progress in their career.

Results for the individual:

  • Develop own ability to lead, motivate and inspire to drive better results.
  • Use core management techniques to provide practical leadership and operational management skills.
  • Benchmark own managerial capability against other professionals.
  • Raise own professional profile within your organisation.

Knowledge & Skills Units        

  • Leading People                                     
  • Managing People                                  
  • Building Relationships                           
  • Communication                                    
  • Operational Management                      
  • Project Management                            
  • Finance                                                

Duration: 24 Months

Delivery: A range of tutorial workshops alongside monthly 1:1 visits from your dedicated Development Coach. Learners will also be required to lead on a work-based project as part of this programme.

Talent solutions for housing

We offer a range of talent solutions designed to meet the needs of the housing sector. 

Investing in staff development is a great retention and recruitment strategy and gives your business the edge against your competitors.   

Our experts will work closely with you to developÔÇ»tailored training and recruitment with flexible delivery options to help you attract, train and retain the talent you need to grow - so you can focus on delivering high quality services to your residents.

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  • Meeting the needs of the housing sector



    Working with our colleagues at The Regenda Group and accredited by the Chartered Institute of Housing (CIH), we have developed a range of apprenticeships that meet the needs of the housing sector.

    Watch our video to find out more.

 

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