Property Maintenance Operatives work in construction and the built environment sector. They ensure buildings are kept in good repairs and in a safe working condition.

Their skills are needed across a whole range of industries including housing, healthcare, social care, hospitality, education, commercial, leisure, retail, and private and public sectors. 

They must understand a range of building systems such as electrical, plumbing, plant, safety systems and equipment and they are responsible for finding and responding to faults. 

It’s an important job – ensuring work that is carried out is compliant with health and safety requirements and meets building safety regulations and legislation.  

Typical job roles include:

  • Maintenance assistant  
  • Maintenance technician  
  • Multi-skilled technician  
  • Property technician 
  • Multi-skilled trade operative  
  • Property maintenance operative 
  • Building maintenance technician 

Why choose this course?

Learners on this programme will develop the knowledge, skills and behaviours to succeed in a property maintenance role in any industry, including:

  • Essential maintenance and repair skills
  • Maintaining a high level of quality 
  • Key principles buildings and their construction 
  • Reporting and responding to faults
  • Improving building performance
  • Recording building information
  • Communicating with a range of people
  • Providing maximum satisfaction to customers, clients, staff or residents. 

The learning and development is delivered in line with the latest apprenticeship standards and tailored to meet individual business objectives and goals. 

Knowledge, skills and behaviours

Apprentices will develop the skills, knowledge and behaviours they need to carry out general maintenance and the safe and effective management of a building.


The Property Maintenance Operative will develop knowledge and core competencies including: 

  • The roles and responsibilities of Property Maintenance Operatives.
  • Planned vs reactive maintenance. 
  • The range of building types and typical defects. 
  • Building safety and key regulatory and legislative requirements. 
  • Building management systems including: 
    • water hygiene 
    • drainage 
    • energy management 
    • electrical systems
    • emergency systems
    • environmental protection. 
  • Safe working practices.
  • Common hand and power tools and equipment. . 
  • Environmental regulations.
  • The importance of customer service and keeping customers informed.  
  • Record keeping, data protection and security.
  • Equality, diversity and inclusion, safeguarding and Prevent. 
  • The purpose of continuing professional development (CPD) and how this supports them to understand their limits for personal authority and competence. 


Property Maintenance Operatives will develop the skills to: 

  • Plan the sequence of work required to carry out routine property maintenance operations. 
  • Identify and select the appropriate materials, work tools, equipment and materials.
  • Perform maintenance and repairs to building properties.
  • Comply with key regulatory and legislative requirements.
  • Undertake emergency checks, testing and routine maintenance.
  • Identify and report faults.
  • Record and report information, using digital and written techniques. 
  • Inspect own work, ensuring it is delivered to the given specifications. 
  • Provide customer feedback and maintain customer service. 
  • Escalate issues when required. 


Property maintenance operatives will develop behaviours to succeed in the role, including the ability to: 

  • Prioritise and promote sustainable working practices. 
  • Prioritise and promote health and safety. 
  • Take responsibility for completion of own work. 
  • Contribute to equality, diverse and inclusive culture. 
  • Work independently and as part of a team. 
  • Communicates effectively either verbally or in writing. 
  • Embrace learning and development opportunities.  

The End Point Assessment

To achieve this qualification learners will complete an End Point Assessment which includes:  

  • Practical assessment with questions 
  • Interview underpinned by a portfolio of evidence 
  • Multiple-choice test 

Progression routes

Completing this apprenticeship programme with its transferable skills will enable progression into roles such as: 

  • Property Engineer 
  • Maintenance Engineer 
  • Maintenance Manager 
  • Maintenance Technician 
  • Facilities Manager in a wide variety of sectors including Housing, Healthcare, Social Care, Hospitality, Education, Commercial Properties, Leisure, Retail, Public & Private Sector Buildings.   
  • Learners can progress to further study via a Level 3 qualfication in a construction specialism/trade of choice.

Entry requirements

When starting the qualification, apprentices must be: 

  • Aged 16 or over 
  • Living in England 
  • Not in full-time education 

Learners are required to have an existing level of achievement in Maths and English, either: 

  • Level 1 Functional Skills in Maths and English  
  • GCSE Maths and English at grade C or higher or grade 4 or higher 
  • Or an equivalent qualification 

If you are not quite at this level, you will work towards these qualifications as part of your apprenticeship. This will be delivered as Functional Skills. 

Funding this course

An apprenticeship is free for the learner – they do not pay anything for their training.  

Employers pay the apprentice’s wages and can access funding for the apprenticeship training – for existing staff or new hires.  

Large organisations can use their existing Apprenticeship Levy budget to fund the training. If the business does not pay into the Apprenticeship Levy pot, there may be government funding available. 

Our expert team is here to support you to claim funding, or we can develop a bespoke commercial solution for your businesses. 

There's no one-size-fits-all funding structure, so get in touch to find out what you're entitled to! 


Apprenticeship grants for construction employers 

The Construction Industry Training Board (CITB) provides grants for construction industry employers who provide training for their workforce.  

All employers registered with CITB can apply for a grant. These grants are available to employers of all sizes, whether or not you pay a levy to CITB. 

For apprenticeships, you can apply for £2500 per year on the programme, and £3500 at the end of the programme. To find out more about this funding, contact our expert team by email on  

£1000 apprenticeship incentive payment

The UK government provides support and funding for employers who take on apprentices. Employers receive £1,000 for hiring an apprentice who is either:

  • Aged 16-18 years old
  • Under 25 and has an education, health and care plan or has been in the care of their local authority

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